Warranty & Complaints

Warranty

We care about our products and we will make sure these will be delivered in the best condition possible. However, it can occur that an order is damaged during the transport period or that something else happens where you are able to claim under the warranty. Legally it is mandatory to report this issue within 2 months of receiving the order. When this issue is within the warranty period, we will ensure repair or replacement free of charge.

Complaints

It can always happen that something does not go quite as planned. We recommend that you first file complaints with us by emailing support@excellentsneakers.com. If this does not lead to a solution, it is possible to register your complaint via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet pending else where, you are free to file your complaint via the European Union platform.