You have the right to return/ exchange (subject to inventory), within 14 days of receiving the goods from the initial order.
Returns/ Changes are accepted, except for:

  • Returns regarding damaged shoe boxes will be voided.
  • Returns regarding replacement boxes will be voided.
  • Returns regarding Special Release Items will be voided, like Pre-orders etc. All sales are final.

The Customer holds the right to return or change when the following requirements are met:

  1. The customer holds the right to open the package and check the contents. All products must be returned in original and unused state. When trace of usage is visible, returns will be voided.
  2. The product must be in Original and brand-new state including tags, box, and extra’s if applicable.

If you wish to make a return/exchange, please follow these steps:

 Check whether you have the right to return.

  1. Email us at and do a return request, please provide us with your order number.
  2. Send the package double-boxed & well packed via registered mail. Excellent Sneakers is not responsible for any loss, nor damaging during the shipment.
  3. The package must be received by us within 14 days of receiving the goods. Please check with your local shipping company for the duration of shipping.  
  4. Keep the tracking receipt.
  5. If your return has been received, your request will be processed within 7 working days. If you do not hear from us after 7 working days, please contact us.

   We do not refund shipping costs.